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How to give feedback to someone highly agreeable

By Selfcarta Research Team. Last updated .

Warmth and total clarity, together, are how to give feedback to someone highly agreeable, along with separating the issue from your regard for them and checking what they took away. They may agree quickly to keep things smooth, so a pleasant chat can feel successful while nothing changes. The aim is honesty that doesn't cost them the relationship.

The trouble with being too gentle

Here is a mistake kind people make with kind people. You don't want to upset her, so you wrap the message in reassurance: "You're doing great, everyone loves you, maybe just have a tiny think about the deadlines?" She leaves feeling liked and unaware that there's a real problem. Six months later, the problem shows up in her performance review, and she is shocked and hurt. Being vague didn't protect her at all.

People high in agreeableness usually do want to know. Their care for others means they are likely to take your concern seriously, as long as they can hear what the concern is.

A four-part conversation

Reassure them once, at the start. One sentence will do. "This doesn't change how I see your work here, and I'm bringing it up because you'd want to know."

Say the thing plainly. Use a single sentence, without "just" or "maybe" or "a bit". "The last two client reports went out with errors." Then pause.

Ask what's behind it. With agreeable people, the cause is often that they said yes to too many others. "What was competing for your time that week?" may reveal a backlog of favours you knew nothing about.

Agree on a next step, and have them say it. "So what are you going to do differently on the next report?" A nod isn't a plan. Hearing it back in their own words helps you both.

Altogether, it might sound like this:

"I'm raising this because I think you'd want to know, and it doesn't change how much I value you on this team. The last two client reports went out with errors. What was happening those weeks? ... Okay, so you were covering for Ben as well. What would you do differently next time someone asks? ... Good. Let's look again in a fortnight."

Watch for these reactions

Immediate agreement. "Absolutely, you're so right, sorry." It might be real, or it might just be a way to end the discomfort. Follow up with, "What's your own view? I'd truly like to hear if you see it differently."

Over-apologising. Some people may start to feel they have let the whole team down. Keep the scale accurate: "It's fixable, and it's one part of your work. I'm not worried about you."

Taking on more. They may offer to stay late or fix everything, plus whatever else needs doing. Don't accept that offer. It's the same pattern that caused the issue, so try "I don't want more hours from you. Let's look at what to take off."

Feedback about niceness itself

Sometimes the feedback concerns the trait. They might be avoiding a difficult call with a supplier, or giving their own team vague reviews. Please don't tell them to be less nice. That sounds like a criticism of who they are. Frame directness as a form of caring, which is already their strength:

"When you hold back the tough part from Sam, he doesn't get what he needs to improve. You care about him, so let's work out how you can tell him in a way that still feels like you."

Then rehearse it with them. Practising the actual words can really help someone who dreads this sort of talk.

Let them give it back

Ask for feedback in return, and ask them specifically. They may have noticed things about how you lead but may never volunteer them. "What's one thing I could do differently that would make your job easier? I'm asking because I want a real answer." Do this a few times, and respond gracefully, and you'll get the honest colleague you were hoping for.

See also

This trait shows up strongly in close relationships, as you will see in how to love someone who is highly agreeable. At the other end of the scale is how to work with someone low in agreeableness, and outside work, there's a similar contrast in being friends with someone very direct.

Everyone has a way they most want to hear hard news. Get a Field Guide written for the people in your life.

How you deliver hard messages says something about you too. Explore your own tendencies with the Core Personality Expedition.