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How to ask for honest feedback without it getting awkward

By Selfcarta Research Team. Last updated .

The best way to ask for honest feedback is to ask one specific question, about something recent, and to make it clear you actually want the answer. Ask about a task or a behaviour, not about you as a person, then listen and say thanks without defending yourself. A narrow question feels safe to answer, and that is most of what keeps it from getting awkward.

Asking "any feedback?" rarely works. You will probably get "no, all good!", and you will both be relieved and none the wiser. Here is what tends to go better.

Why it is worth the discomfort

There is a good reason to ask. Simine Vazire and Erika Carlson point out that while people's views of their own personalities are largely accurate, they have important omissions, and that others can perceive some aspects better than the self can. Timothy Wilson and Elizabeth Dunn also name looking at ourselves through other people's eyes as one way to know ourselves better, while noting there are real obstacles to doing it well.

Those obstacles are what the rest of this guide tries to get around.

Keep it about the work, not your worth

The largest study here is a meta-analysis by Avraham Kluger and Angelo DeNisi. They found that feedback improved performance on average, yet in over a third of cases it made performance worse. So feedback can help a great deal, and it isn't automatically good.

Their explanation is useful for anyone asking for it. Feedback seems to work less well as attention moves away from the task and closer to the self. Put simply, "that report's summary was hard to follow" gives you something to do. "You're not a clear thinker" gives you something to feel bad about.

You can steer this yourself in how you ask. Ask about the thing you did, and the other person is far more likely to answer about the thing you did.

Questions you can borrow

Choose one. One is plenty.

At work:

  • "What is one thing I could have done to make that meeting more useful for you?"
  • "When I hand work over to you, what do I tend to leave out?"
  • "Was there a point in that presentation where you lost the thread?"

With friends:

  • "When we make plans, am I easy to organise things with? What would make it easier?"
  • "When you tell me about a problem, do I tend to jump in with fixes too quickly?"

At home:

  • "What's one small thing I do when I'm stressed that's hard to be around?"
  • "When do you feel most listened to by me?"

For the good stuff:

  • "What do you think I do well that I might not notice?"

Don't skip that last one. Positive blind spots are real, and they are often the most pleasant part of asking.

How to make it easy for them

The person you are asking is taking a small risk. They are probably wondering if you really mean it. A few things can take the pressure off.

Give notice. A message like "I'd love your view on how I ran Tuesday's meeting. Can I ask you about it on Friday?" gives them time to think and saves them being put on the spot.

Name your reason. "I'm trying to get better at giving clear briefs" tells them what kind of answer is useful, and it shows that you are not fishing for a compliment.

Go first with a guess. "I think I talked too much at the start. Did you see it that way?" opens the door. It also makes clear that you can handle hearing it.

Choose a good moment. Directly after a tense event is rarely it. The next day is often better for you both.

What to do when you hear it

This is where most of the trust gets built or lost.

  1. Pause. A quiet breath helps more than a quick reply.
  2. Ask for an example if you need one. Do this out of curiosity: "Can you think of a time that happened?"
  3. Say thanks. You don't need to agree. "Thanks, that's useful, I'll think about it" is a complete answer.
  4. Do something small with it. Then, if it seems right, tell them. Nothing makes people more willing to be honest next time.

Try not to explain, justify or make them comfort you. A slightly stung feeling is normal, and it usually fades by the next day.

When it needs to be a team habit

If you lead a group, what you do shapes what others will say. Amy Edmondson's study of 51 work teams introduced the idea of team psychological safety, a shared belief that it is safe to take interpersonal risks. She found that it was associated with learning behaviour, which in turn was linked with team performance.

The research doesn't hand you a script, but one simple move makes sense: ask for feedback yourself, in front of others, and react well. People notice. Our article on building a team with different work styles covers more ways to make this normal.

When it's easier not to ask face to face

Some people will never tell you to your face, however well you ask. Others might feel they can't. A little distance can help, especially for broad questions about how you come across.

That is the idea behind Second Sight. The people you invite rate you on the same traits you rated yourself on. Raters are anonymous, and their answers are shown only as averages combined with at least two others. The exception is the Partner circle, which is a named, one-to-one comparison, and your partner is told that before they start. It is also worth reading why your friends might know you better than you do if you're curious what they might say.

Know how you like to get it

People differ in how they like to hear hard news: straight away or with some warning, in person or in writing. Knowing your own preference makes it easier to ask for what you need. The Work Style Expedition looks at this along with pace, structure and focus. It is free to take with no sign-up, and it uses Selfcarta's own questions, which are not yet independently validated.

Sources

  1. Kluger and DeNisi (1996). The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. Psychological Bulletin.
  2. Vazire and Carlson (2011). Others Sometimes Know Us Better Than We Know Ourselves. Current Directions in Psychological Science.
  3. Wilson and Dunn (2004). Self-Knowledge: Its Limits, Value, and Potential for Improvement. Annual Review of Psychology.
  4. Edmondson (1999). Psychological Safety and Learning Behavior in Work Teams. Administrative Science Quarterly.